Delete your account
You can delete your FITOPOLIS account at any time — in the app, or by emailing us if the app is no longer on your phone. This page explains how, and what is deleted and what stays.
In the app
This is the direct way: the account is deleted right away, along with what is on the phone.
- Open FITOPOLIS. If it is no longer on your phone, install it again and sign in with the same phone number.
- Go to "My account" and choose "Delete account".
- Confirm with a code. We send a code to your phone to make sure it's you.
Without the app — by email
Don't want to install it again? Email us and we'll delete the account for you. Include the phone number you signed up with.
Email for privacy requests support@fitopolis.co.ilThere's no form here on purpose — just send a regular email.
What happens after you write:
- We make sure it's you. We send a message to the account's phone number, to confirm the request comes from the owner of that number.
- We switch the account off. From then on, no one can sign in to it.
- We delete what was recorded in it, exactly as when you delete it in the app — the details are below.
- We ask the company that stores FITOPOLIS's data to delete the account itself — the name and the phone number. Until that happens, the account stays switched off and no one can sign in to it.
Parents: if your child under 18 uses FITOPOLIS, you can ask for the deletion on their behalf in the same email, or delete the account together with them in the app.
What is deleted and what stays
- Trainees — the account and what you recorded — weigh-ins, meals, workouts and cardio — are deleted, and no one in the app will be able to see them, not even your trainer. Your trainer keeps only the payments and the coaching dates, without your name, until they delete them: these are their records of the money they received and the coaching they gave.
- Trainers — the account and what you wrote in the app — clients, plans, menus, templates and payments — are deleted, and your trainees will see that the coaching has ended. What your trainees recorded themselves belongs to their own accounts, and is deleted when they delete them.
- Deletion can't be undone. Signing in again with the same number gives you a new, empty account.
A question about deletion? The support page (in Hebrew) shows how to reach us.